Job Description: 

A leading residential clean energy solutions provider, Platform that designs, proposes and finances solar and storage projects nationwide. 

Brings together finance and technology, to provide customers with an all-in-one solution for powering their carbon-neutral homes. Our mission is to be the driving force in the decarbonization of our planet by delivering accurate solar designs, affordable and flexible financing options, and the best service possible. 

We are seeking a well-qualified candidate who is passionate about driving the clean energy revolution by building a best-in-class residential financing program. 

As a Client Support Specialist, you will be asked to: 

• Become a main point of contact for our customers and provide exceptional support and problem solve to enable their success 

• Manage each issue to resolution while providing clear communication and expectations 

Job Overview 

This position will be responsible for providing support to our customers (residential solar installation companies). 

This role will require gaining a deep understanding of the residential solar financing industry and applying this knowledge to answer any questions and solve problems that our customers may have. 

This position requires availability to work in our Florida office.

Job Duties 

• Provide exceptional customer service through phone, email, chat, etc. 

• Become an expert on both financing and sales/operations workflows 

• Be a knowledge resource and an escalation point for our customers 

• Provide solutions to problems while educating and training our customers 

• Document customer interactions with accurate and detailed interaction logs 

• Serve as a voice of the customer and work with the team to improve our program and processes 

• Work with team members, supervisors and management to adhere to quality standards and achieve service level goals 

• Proactively escalate potential issues or anomalies to management 

• Identify and recommend improvements to our internal support tools and drive scalable solutions to support our growing customer base 

• Create a positive work environment through collaborating with direct teammates and internal stakeholders 

Preferred Qualifications 

• Strong proficiency using SaaS software 

• Experience in solar or motivated to learn more about the solar industry 

• Bilingual (Spanish speaking)  • BA/BS degree or equivalent practical experience