Job Description:

• The Human Resource (HR) Service Specialist II provides guidance for general to moderate human resources questions and executes human resources transactions related to benefits entry and other employee inquiries.
• The position is also responsible for determining case escalation to one of the Centers of Excellence.
• This position will use a case management system to retrieve, create, document and track customer requests.

Job Duties & Responsibilities

• Provide solutions to internal customers and business unit partners
• Prepares and processes information requests and ensures the timely execution of transactions that impact tthe department such as benefits, payroll, recruiting, legal, and compensation
• Receives, creates, tracks and identifies trends in customer requests and satisfaction in case management system, escalating patterns to department manager
• Answers inbound and places outbound calls to employees and leaders to provide a timely resolutions to their inquiry
• Performs other job-related duties as assigned

Required Qualifications:

• High School Grad / GED
• Experience: 2+ years

Preferred Qualifications:

• Bachelor’s Degree